Refund Policy for Sinmee

Effective Date: 14/02/2025

At Sinmee, we are committed to providing high-quality services through our platform. However, due to the nature of on-demand services, we maintain a strict NO REFUND policy under most circumstances. By using Sinmee, you acknowledge and agree to the terms outlined in this Refund Policy.

1. General No Refund Policy

Once a booking is confirmed and payment is processed, Sinmee does not offer refunds for any reason, including but not limited to:

• Change of mind after booking
• Service dissatisfaction due to personal preferences
• Delays or inconveniences caused by service providers
• Failure to be present at the scheduled service time
• Unused services after booking confirmation

2. Exceptions to the No Refund Policy

While refunds are generally not provided, we may consider a refund or partial refund under the following extreme circumstances:

2.1 Service Provider No-Show

If a service provider fails to show up at the scheduled time and you are unable to reschedule, you may be eligible for a full refund after verification.

2.2 Fraudulent Transactions

If unauthorized payments or fraudulent transactions are detected, you must report them to Sinmee within 24 hours of the transaction. Verified fraudulent transactions may be refunded at our sole discretion.

2.3 Service Not Rendered

If the service provider fails to perform any part of the booked service and no work was initiated, you may be eligible for a partial refund after investigation.

2.4 Incomplete or Poor-Quality Service

If the service provider fails to complete the service or delivers a service far below expected standards, Sinmee may:

• Offer a partial refund, OR
• Arrange for service rework at no additional cost.

All claims must be supported by clear evidence (photos, videos, and written complaints).

3. Refund Request Process

To request a refund under the exceptional cases listed above, follow these steps:

1. Submit a Complaint: Contact our support team within 24 hours of the service issue.
2. Provide Evidence: Attach relevant details, such as booking ID, photos/videos, and a clear explanation of the issue.
3. Investigation Process: Our team will review your request, which may take up to 7 business days.
4. Decision & Resolution: If eligible, refunds will be processed within 10 business days via the original payment method.

Sinmee reserves the right to reject refund claims that are incomplete, fraudulent, or based on subjective dissatisfaction.

4. Non-Refundable Fees

The following fees are strictly non-refundable:

• Booking Fees: Charged at the time of booking.
• Platform Service Fees: Administrative costs associated with maintaining the platform.
• Late Cancellation Fees: If you cancel a booking after the cancellation window has closed.

5. Cancellation & Rescheduling Policy

• Cancellations by Customers: Customers can cancel a booking, but no refunds will be provided unless explicitly stated under our exceptions.
• Cancellations by Service Providers: If a provider cancels, Sinmee will attempt to assign a replacement. If no replacement is available, you may receive a full refund.
• Rescheduling: Customers can reschedule a booking at least 6 hours before the scheduled time, subject to service provider availability.

6. Chargebacks & Disputes

Filing a chargeback or dispute with your bank/payment provider without contacting Sinmee first may result in:

• Permanent account suspension
• Blacklisting from future bookings
• Legal action for fraudulent claims (if applicable)

If you have concerns about your payment, always contact Sinmee before initiating a dispute.

7. Final Decision Authority

Sinmee reserves the sole right to:

• Determine eligibility for refunds on a case-by-case basis
• Modify or deny refund requests if evidence is insufficient
• Make final decisions regarding disputes and service complaints

All users agree to abide by Sinmee’s decision as final and binding.

8. Contact Us

For any refund-related queries, contact:

📧 Email: info@sinmee.in

By using Sinmee, you acknowledge and accept the terms of this strict Refund Policy.