Privacy Policy for Sinmee

Effective Date: 30/03/2024
Last Updated: 14/02/2025

Welcome to Sinmee! Your privacy is important to us, and we are committed to protecting any personal data you share with us. This Privacy Policy explains how Sinmee ("we," "our," or "us") collects, uses, stores, and protects your personal information when you use our mobile application, website, and related services (collectively, the "Service").

By using Sinmee, you agree to the collection and use of information by this policy.

1. Information We Collect

We collect various types of information to improve and provide our services. The types of data we collect include:

1.1 Personal Information

When you register or use our services, we may collect:

• Name
• Phone number
• Email address
• Profile picture
• Address/location details
• Payment details (if applicable)
• Government-issued ID (for verification purposes)

1.2 Service Usage Information

When you use our platform, we may collect:

• Booking details (service type, location, date, time)
• Customer reviews and feedback
• Chat messages between customers and service providers

1.3 Device & Technical Information

To improve the user experience, we collect technical data such as:

• Device model and OS version
• IP address
• Mobile network information
• App performance and crash logs

1.4 Location Data

• We collect and store your location to provide location-based services, such as matching customers with nearby service providers (if you grant permission).

2. How We Use Your Information

We use the information collected for the following purposes:

• To create and manage your account
• To match customers with service providers
• To process payments and send invoices
• To send important notifications (booking updates, promotions, etc.)
• To enhance user experience and security
• To respond to customer support inquiries
• To prevent fraudulent activities
• To comply with legal requirements

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data with:

3.1 Service Providers & Partners

• Third-party payment gateways for secure transactions
• Customer support service providers
• Analytics and marketing service providers

3.2 Legal Compliance & Protection

• If required by law, we may disclose your information to regulatory authorities.
• We may share data to protect against fraud, security threats, or unauthorized activities.

3.3 Business Transfers

• If Sinmee is merged, sold, or acquired, your data may be transferred as part of the transaction.

4. Data Security

We prioritize the security of your personal information and implement the following measures:

• Encryption: Data is encrypted during transmission and storage.
• Access Control: Only authorized personnel have access to sensitive data.
• Regular Security Audits: We conduct periodic security checks to ensure data protection.

While we take reasonable precautions, no method of data transmission over the Internet is 100% secure.

5. Your Rights & Choices

You have the following rights regarding your data:

• Access & Update: You can review or update your personal information in your account settings.
• Opt-Out of Marketing: You can unsubscribe from promotional emails and notifications.
• Delete Account: You may request account deletion by contacting our support team.

6. Cookies & Tracking Technologies

We may use cookies, web beacons, and similar technologies to enhance your experience. You can manage your cookie preferences through your device settings.

7. Third-Party Links

Sinmee may contain links to third-party websites or services. We are not responsible for their privacy practices, so we encourage you to review their policies before using their services.

8. Children’s Privacy

Sinmee is not intended for users under the age of 18. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted here, and we may notify you via email or in-app notifications.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

📧 Email: info@sinmee.in

By using Sinmee, you acknowledge that you have read, understood, and agreed to this Privacy Policy.